Return, Refund & Replacement Policy

At Lil’ Cozy Kids, all our products are custom-made specifically for you based on the name, photo, design, or other details provided at the time of ordering. Because of this, we do not accept returns or cancellations for customized products due to change of mind, incorrect selection, or personal preference.

However, if there is an error on our end or an issue during shipping, we will make it right as outlined below.

1. Incorrect Name, Photo or Customization

If we have made an error while preparing your order, such as:

• Incorrect name printed

• Incorrect photo printed

• Incorrect design printed

• A design different from the one approved/shared by you

please contact us with your order details and clear photographs of the product.

Depending on the situation, we may offer one of the following solutions:

Refund & Return:
We may arrange for the product to be returned to us and issue a refund for the applicable order amount after receiving the product.

Partial Compensation:
In certain cases, you may keep the product and we may provide a partial refund/compensation instead of arranging a return.

Replacement:
Where appropriate, we may send a corrected product at no additional product or shipping cost.

The resolution offered will depend on the nature of the error and the specific circumstances of the order.

2. Incorrect Product Sent

If we have sent you the wrong product or an incorrect variation—for example, you ordered a mix of boys' stickers but received a mix of girls' stickers—we will arrange a replacement with the correct product at no additional cost to you.

Since the incorrectly supplied customized product may not be useful to you, we will determine whether it needs to be returned based on the circumstances.

3. Incorrect Customer Details / Failed Delivery / RTO

Please ensure that your name, complete delivery address and contact number are correct while placing your order.

If an order is returned to us (RTO) because:

• An incorrect or incomplete phone number was provided;

• The customer was unreachable;

• The customer was unavailable for delivery;

• The customer did not respond to delivery attempts; or

• The delivery partner made the required delivery attempts but the order could not be delivered due to reasons attributable to the customer,

the order will be sent back to us.

Please note: RTO shipments may take approximately 25–30 days to reach us.

Once we receive the returned product, we can resend it to the customer. Since the failed delivery was due to circumstances attributable to the customer, a ₹100 re-shipping fee will be applicable for sending the order again.

The order will be reshipped after the applicable re-shipping fee is received.

4. Product Lost During Shipping / Undelivered Due to Shipping or Our Error

If your order is lost during transit, or cannot be delivered due to an issue attributable to our team or the shipping partner, we will provide you with the following options:

Full Refund:
We will issue a full refund for the order.

Replacement:
If you would prefer to receive the product instead, we can prepare and reship a replacement at no additional cost.

The choice between a refund and replacement will be yours in such cases.

5. How to Report an Issue

If you receive an incorrect or damaged product, please contact us as soon as possible after delivery with:

• Your order number

• A description of the issue

• Clear photographs/videos showing the issue

This will help us verify the issue and provide the appropriate resolution quickly.

Important Note

As our products are customized and made specifically for each customer, we cannot accept returns or provide refunds for:

• Change of mind

• Incorrect selection made by the customer

• Customer-provided incorrect name, spelling, photo or customization details

• Personal preference or dissatisfaction with the selected design

• Failure to check the customization details before placing the order

We strongly recommend checking all customization details carefully before completing your purchase.

By placing an order, you acknowledge that the product is customized specifically for you and is therefore not eligible for a standard return or exchange.